Plain-English position
Website work is mostly custom design, development, setup and support time. Once that time has been spent, payments are not normally refundable unless the law requires it or NI Web Design agrees otherwise in writing.
Useful detail
How refunds are handled for project work and ongoing services.
Website work is mostly custom design, development, setup and support time. Once that time has been spent, payments are not normally refundable unless the law requires it or NI Web Design agrees otherwise in writing.
If you cancel before meaningful work begins, any refund is considered based on the work already completed, planning time, admin time, transaction fees and third-party costs already committed.
Deposits reserve time and cover early planning, design and setup. They are normally non-refundable once work has started, but any fair refund position will be assessed against the actual work and costs already committed.
Payments for completed or partly completed design, development, content setup, configuration, troubleshooting, migration or launch work are not normally refundable because the work is bespoke and the time cannot be recovered.
Where consumer cancellation rights apply, they will be respected. If you ask for services or digital work to start during any cancellation period, you may still need to pay for work completed up to the point of cancellation.
Domain names, hosting, premium plugins, stock assets, software licences, payment-provider fees and other third-party costs may be non-refundable once purchased or committed.
Monthly hosting, care or website services follow the written terms for that plan. Payments already made for an active billing period are not normally refunded, and cancellation usually stops future service rather than refunding past service.
If payment fails or is cancelled, services may be paused, restricted or taken offline after reasonable notice. Any recovery, reconnection or transfer work may be chargeable if extra time is needed.
If something NI Web Design built is not working as agreed, the first remedy is normally to inspect and fix it within a reasonable time. A refund is not the usual first step where a practical fix is available.
Refund requests should be sent in writing to hello@niwebdesign.co.uk with the project name, payment date and reason. Each request is reviewed against the written agreement, work completed, costs committed and any legal rights that apply.